How long does it take to create my item?
Since each of our items are custom and hand crafted, it takes up to 15 business days to create your personalized jewelry.
How long does shipping take?
One your item has been created, 8-15 days is our average shipping time. Our max shipping time after item creation is 20 days, for standard items. This is because our items are all hand crafted and ship from our manufacturer.
How do I track my order?
You should receive an email with a tracking number and tracking link.
Do you accept returns/Cancellations?
Here is our refund policy https://infinityjungle.com/pages/refund-policy
Once I receive my tracking number, how long until I can see shipping updates?
Up to 8 days. Most of the the time you receive your tracking number before it is scanned by EMS, so you must wait a few days. It normally takes around 3 days to process.